Privacy Policy

1. Personal data we may collect

• Name, email address, phone number, and other contact details you provide.
• Booking/inquiry details (dates, preferences, and related messages).
• Payment-related information (e.g., transaction reference). We generally do not collect full card numbers unless required via a payment provider.
• Account and communication records (e.g., correspondence and support history).
• Device and usage information from cookies or similar identifiers, where such information may be linked to personal-related information under the Act on the Protection of Personal Information.

2. Purposes of use

We use personal data for the following purposes:

• To respond to inquiries, manage reservations, and provide services you request.
• To confirm identity and prevent fraud or misuse where necessary.
• To handle payments and related administration.
• To communicate with you about bookings, service updates, and support.
• To improve our website and services, including analysis of usage trends.
• To comply with legal obligations and enforce our terms.

3. Lawful basis / grounds for processing (Japan)

Under the Act on the Protection of Personal Information (APPI), we process personal data to the extent permitted by applicable rules, including where:

• you have provided consent, or
• processing is necessary to perform a contract with you or to take steps at your request prior to entering a contract, or
• processing is necessary for legally required purposes, or
• other applicable APPI-allowed grounds apply.

4. Cookies and similar identifiers

We may use cookies or similar technologies to operate the site, remember preferences, and understand usage. Where the collected information relates to personal-related information, it is handled in accordance with the APPI. You may be able to control cookies through your browser settings.

5. Sharing and third-party provision

We may share personal data with the following parties when necessary to achieve the purposes above:

• Vendors and service providers that support booking, hosting, analytics, or customer support (acting under our instructions where applicable).
• Payment processors and banking/settlement partners for payment handling.
• Professional advisors (e.g., legal/accounting) as required.
• Law enforcement or regulators, if disclosure is required by law or in good faith to protect rights and safety.

If we provide personal data to third parties, we do so in accordance with the Act on the Protection of Personal Information (including required notices and consent handling where applicable).

6. Retention period

We retain personal data only as long as necessary for the purposes described above and for so long as required by applicable laws (including for accounting, recordkeeping, and dispute resolution). After the retention period, we delete or anonymize the data in an appropriate manner.

7. User rights

You may request disclosure, correction, addition, deletion, suspension of use, and other procedures with respect to your personal data as permitted under the Act on the Protection of Personal Information. We may need to verify your identity before responding.

8. Contact for privacy matters

For questions or requests regarding your personal data, contact us at:

This Privacy Policy is based on the Act on the Protection of Personal Information (APPI) requirements.

9. Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last updated” date.